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    A chatbot platform for multifunctional customer service

    A chatbot platform for multifunctional customer service

    Our latest solution supports the efforts of the human resources branch. We have developed a chatbot platform with multiple functionalities, including communication with customer service.

    Platform dashboard with text

    The solution automates key elements, increases conversions and is able to conduct interviews. One can also organize surveys. It provides analysis and performance metrics, including survey statistics, chat reports and agent performance. It also features information on users and a knowledge base.

    Platform dashboard with text and a drawing of a woman in blue shirt

    Project Scope: Design, implementation

    Solution: AWS, PHP (Symfony), JS, WebRTC, NLP (comprehend, lex, mysql), AI, T2S & ASR, WCAG AA+, Mercure, Docker + k8s + helm + cronjobs, async messages + workers

    Platform dashboard with text and four profile pictures

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