Our latest solution supports the efforts of the human resources branch. We have developed a chatbot platform with multiple functionalities, including communication with customer service.
The solution automates key elements, increases conversions and is able to conduct interviews. One can also organize surveys. It provides analysis and performance metrics, including survey statistics, chat reports and agent performance. It also features information on users and a knowledge base.
Project Scope: Design, implementation
Solution: AWS, PHP (Symfony), JS, WebRTC, NLP (comprehend, lex, mysql), AI, T2S & ASR, WCAG AA+, Mercure, Docker + k8s + helm + cronjobs, async messages + workers
