Next-gen chatbot platform & HR tool

A chatbot platform for communication with customer service and HR recruitment automation

Chatbot platform project outline

The Client approached us with the intention of creating a multifunctional chatbot platform with two main goals. The first one to provide smooth communication between users and customer service. The second one to facilitate the work of HR companies by automating the recruitment process.

The business goals of the Client:

The expansion of company portfolio by creating a completely new product to facilitate customer service and HR
To lay the groundwork for possible future expansion of the software
To enter the market with a multi-functional tool that would cater to a wider range of needs, which would increase the number of potential customers

About the client

The Client is an IT company with headquarters in Poland.

About the project flow

The cooperation was characterized by a customized management style designed especially for this kind of project. Two main methodologies were combined. Waterfall was used to divide the core modules into months while SCRUM was applied to deliver solutions through periods – after each sprint we had a version that we could evaluate and brainstorm further.

Additionally, UX analyses were performed throughout the entire project, allowing for the development of a convenient and highly accessible interface for all users. The communication during development was clear, consistent and on time.

Solution

A comprehensive solution featuring an intelligent chatbot automating customer service, improving conversions, and carrying out interviews, with options for further expansion.

System architecture

AWS
PHP (Symfony)
JS
WebRTC
NLP (comprehend, lex, mysql)
AI
T2S & ASR (automatic speech recognition)
WCAG AA+
Mercure
Docker + k8s + helm + cronjobs
async messages + workers

The main functionalities of the platform that are important from the Client’s perspective

Automation of services leading to potential cost reduction
Easily design conversion paths
Very easy management thanks to modular design, no coding needed
Built-in interview templates and tests
Simple and intuitive UI
Performance metrics, including survey statistics, chat reports

The main functionalities of the platform that are important from the user’s perspective

Improved customer service, access to customer service outside business hours
Reduced waiting times thanks to automated preliminary interviews

The challenges we have overcome working on the chatbot platform

The Client had an idea for the project, yet we were able to suggest modifications related to each of the 10 interconnected modules to improve the software. We went beyond standard patterns to look for the best solutions.

Sector: Public Sector

Services: Web development

Solutions: Websites and Apps

Technologies:

Does your company need a similar solution or would you like to go down an individual path?

We are ready for both!

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